Customer Policies
Last Updated: August 2026
At Rocky Mountain Cannabis (“RMC,” “we,” “us,” or “our”), we are committed to providing our customers with a safe, convenient, and transparent shopping experience. These Customer Policies explain important information about online ordering, payments, age and identification requirements, pickup procedures, product availability, promotions, loyalty rewards, returns, privacy, accessibility, and customer support.
By using the Rocky Mountain Cannabis website, app, or visiting one of our stores, you agree to follow these policies and all applicable laws and regulations.
Because cannabis laws and requirements can vary by state, certain policies below apply specifically to Colorado or New Mexico.
1. Instructions to Place an Order
Customers can place orders through the Rocky Mountain Cannabis website or app.
To place an online order:
- Visit the Rocky Mountain Cannabis website or app.
- Select the Rocky Mountain Cannabis store you would like to shop from.
- Browse the products available at that location.
- Add available products to your order.
- Complete the online ordering process.
- Visit the selected store to complete your transaction and pick up your order.
Our online ordering system uses location-specific, real-time inventory information to help customers view products that are currently available at their selected store.
Online orders are subject to applicable age, identification, purchase-limit, and other legal requirements.
2. Accepted Payment Methods
Rocky Mountain Cannabis accepts:
- Cash
- Debit cards
Debit card transactions may be subject to an applicable ATM or transaction fee.
Customers should be prepared to provide an accepted form of payment when completing an in-store transaction.
3. Age Verification Policy
Cannabis products are age-restricted products, and Rocky Mountain Cannabis takes age verification seriously.
Online
The Rocky Mountain Cannabis website uses an age gate. Before entering the website, visitors must confirm that they are over 21 years of age by selecting the “Yes, I am over 21” option.
Passing the website age gate does not replace the requirement to provide valid identification when purchasing cannabis products in a store.
In Store
Customers are required to present valid identification before completing a cannabis purchase.
New Mexico Medical Patients
In New Mexico, customers who are 18 or older may be permitted to purchase cannabis as medical patients when they have a valid medical cannabis card and otherwise meet applicable requirements.
Age and eligibility requirements are subject to applicable state law and regulations.
4. ID Requirements
Customers purchasing cannabis products must have a valid, government-issued photo identification document that clearly establishes their age.
Accepted identification includes:
- Valid government-issued driver’s licenses
- Passports
- Other valid government-issued photo identification that establishes the customer’s age
Driver’s licenses are preferred, but passports may also be accepted.
Customers should have their valid identification available when visiting a Rocky Mountain Cannabis location or completing an online order pickup.
RMC reserves the right to refuse a transaction if a customer’s identification cannot be verified or does not satisfy applicable legal requirements.
5. Pickup Procedures
Customers who place an online order must visit the selected Rocky Mountain Cannabis store to complete the transaction and pick up their order.
Please bring your valid, government-issued photo identification and an accepted form of payment when picking up an order.
Online inventory reflects available stock at the selected location; however, inventory can change as products are purchased by other customers.
All online orders remain subject to applicable age verification, identification, purchase-limit, payment, and regulatory requirements.
6. Accuracy of Product Information
Rocky Mountain Cannabis makes reasonable efforts to provide accurate and useful product information on its website and app.
Our team reviews and filters product information when products are received to help ensure that the information presented to customers is accurate.
Product information may include product names, descriptions, categories, availability, and other information supplied by manufacturers, brands, or other sources.
Product information may change without notice, and customers should review product packaging and labeling before purchasing or consuming a product.
The information displayed online should not be considered a substitute for the information provided on the product’s actual packaging or label.
7. Product Availability Disclaimer
Rocky Mountain Cannabis makes reasonable efforts to maintain accurate inventory information across our stores, website, and app.
Our systems provide real-time inventory feeds to help customers view products available at their selected location. Low-stock levels may also be displayed in stores and online.
However, inventory can change rapidly, particularly for popular or limited-availability products. A product shown as available online may become unavailable before an order is completed.
Product availability is not guaranteed until the order has been confirmed and the transaction is completed in accordance with applicable requirements.
RMC reserves the right to correct inventory errors, cancel an order when necessary, or limit purchases in accordance with applicable law and store policies.
8. Promotions & Discounts Policy
Rocky Mountain Cannabis may offer discounts, promotions, special offers, and other opportunities to save on qualifying purchases.
Unless otherwise expressly stated:
- Discounts and promotions cannot be combined with one another.
- Promotions and discounts cannot be combined with loyalty reward redemptions.
- Additional restrictions may apply to individual promotions.
- Certain products or purchases may be excluded from promotional offers.
- Promotions may be subject to availability and applicable laws and regulations.
- Promotional terms may vary by location.
RMC reserves the right to modify, suspend, or discontinue promotions at any time, subject to applicable law.
Customers should review the terms of individual promotions for any additional conditions or restrictions.
9. Loyalty Program Policy
Rocky Mountain Cannabis offers a customer loyalty program that allows eligible customers to earn points on qualifying purchases.
Earning Points
Customers earn:
1 loyalty point for every $1 spent.
Redeeming Points
Reward redemption thresholds vary by state:
- New Mexico: Rewards are redeemable starting at 200 points.
- Colorado: Rewards are redeemable starting at 100 points.
Loyalty points and rewards are subject to the applicable program rules and may be subject to additional restrictions.
Loyalty rewards cannot be combined with other discounts or promotions unless expressly stated otherwise.
RMC reserves the right to modify the loyalty program, including earning rates, redemption thresholds, terms, conditions, or other program features, subject to applicable law.
10. Returns & Defective Products
Rocky Mountain Cannabis does not issue refunds.
Because cannabis products are regulated products, all sales are generally final except where a replacement or exchange is permitted under applicable law and RMC policy.
New Mexico
In New Mexico, defective products may be returned for an exchange, subject to applicable requirements.
Colorado
In Colorado, defective vapes may be eligible for replacement when the customer provides proof of receipt.
No other exchanges are applicable unless otherwise required by law.
Customers experiencing an issue with a product should contact RMC customer support as soon as possible and retain their receipt and original product packaging when applicable.
11. Delivery Policy
Rocky Mountain Cannabis does not offer cannabis delivery or shipping.
Online orders are available for pickup at the selected Rocky Mountain Cannabis store, subject to applicable requirements.
RMC does not ship cannabis products. Customers should not attempt to transport cannabis across state lines.
Cannabis purchased in Colorado or New Mexico must remain within the applicable state in accordance with applicable laws and regulations.
12. Medical Patient Information
Medical cannabis availability and requirements vary by state.
In New Mexico, qualifying medical cannabis patients who are 18 or older may be permitted to purchase cannabis with a valid medical cannabis card, subject to applicable state requirements.
Customers seeking medical cannabis should have their required medical documentation or identification available when visiting the store.
RMC does not provide medical advice. Customers should consult an appropriately qualified healthcare professional with questions about whether cannabis or a particular cannabis product is appropriate for them.
Customers should always follow product labeling, recommended serving information, and applicable state requirements.
13. Responsible Consumption & Limitation of Liability
Cannabis products can affect individuals differently. Customers are responsible for understanding their own tolerance and consuming cannabis responsibly and within their personal limits.
Rocky Mountain Cannabis is not responsible for a customer’s overconsumption of cannabis products.
Customers should carefully read product labels and follow applicable usage and serving recommendations.
Do not operate a motor vehicle or engage in activities that require alertness or coordination while impaired.
To the fullest extent permitted by applicable law, Rocky Mountain Cannabis is not responsible for consequences resulting from a customer’s misuse, improper use, or overconsumption of cannabis products.
Nothing in this section is intended to exclude or limit liability that cannot legally be excluded or limited under applicable law.
14. Privacy Policy
Rocky Mountain Cannabis respects customer privacy and takes reasonable measures to protect information provided by customers.
RMC operates as a HIPAA-compliant dispensary where applicable to its activities and responsibilities under applicable law.
Information collected through our website, app, loyalty program, online ordering system, or in-store interactions may be subject to our applicable privacy practices and policies.
Customers should avoid providing unnecessary personal or sensitive information through unsecured communications.
For questions regarding customer information or privacy practices, please contact Rocky Mountain Cannabis at [email protected].
15. Accessibility Statement
Rocky Mountain Cannabis strives to create an environment that is welcoming and accessible to all customers.
We are committed to providing a positive experience for customers with different abilities and needs and to continually improving the accessibility and usability of our customer experiences.
If you experience difficulty accessing any part of our website, app, or services, please contact us so that we can work to assist you and address the issue.
Accessibility questions, requests, or concerns can be directed to:
16. Legal Compliance & State Requirements
Rocky Mountain Cannabis operates in accordance with applicable state and local cannabis laws and regulations.
Cannabis laws differ between Colorado and New Mexico, and customers are responsible for complying with the laws applicable to them.
Cannabis remains illegal under federal law. Cannabis products purchased from Rocky Mountain Cannabis should not be transported across state lines.
Customers are responsible for understanding and complying with applicable laws regarding cannabis possession, transportation, use, and storage.
RMC reserves the right to refuse or cancel a transaction when necessary to comply with applicable laws, regulations, identification requirements, purchase limits, or store policies.
17. Product Use & Safety Disclaimer
Cannabis products should be used responsibly and in accordance with applicable product labeling and instructions.
Customers should carefully review product packaging and warning information before consuming or using a cannabis product.
The effects of cannabis can vary depending on the individual, product, potency, method of consumption, and other factors.
If you are uncertain whether cannabis is appropriate for you, consult a qualified healthcare professional.
Rocky Mountain Cannabis does not provide medical advice through its website, app, or customer-service channels.
18. Website & Online Ordering Disclaimer
Rocky Mountain Cannabis makes reasonable efforts to keep website and app information accurate and current. However, information may change without notice.
Product availability, pricing, promotions, inventory levels, product information, and other website content may change as products become available or unavailable.
Online ordering is intended to provide customers with a convenient way to browse available products and place orders for pickup. An online order does not eliminate the requirement to comply with applicable identification, age, payment, purchase-limit, or other legal requirements.
RMC reserves the right to correct errors, update information, modify website features, and cancel or adjust orders when necessary.
19. Contact & Customer Support
If you have questions, comments, or concerns about Rocky Mountain Cannabis products, online ordering, store policies, loyalty rewards, promotions, or your customer experience, please contact our customer support team.
Email:
[email protected]
We encourage customers to contact us with questions or concerns so that our team can provide assistance and help resolve issues whenever possible.
Important Reminder
Cannabis laws and regulations can change. Customers are responsible for complying with the laws applicable to their location and circumstances.
The information contained in these Customer Policies is provided for general customer-service purposes and does not constitute legal or medical advice. Where applicable, customers should consult qualified legal or healthcare professionals for advice specific to their circumstances.
Rocky Mountain Cannabis reserves the right to update these Customer Policies from time to time to reflect changes to our operations, products, services, applicable laws, or regulatory requirements.
